Belgravia Cleaners Terms and Conditions of Service

These Terms and Conditions set out the basis on which Belgravia Cleaners provides cleaning services to domestic and commercial customers within its UK service area. By making a booking, using our services, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, business, organisation, or other entity that requests or receives services from Belgravia Cleaners.

Company, we, us, or our means Belgravia Cleaners.

Services means any cleaning, housekeeping, or related services provided by the Company to the Client, whether on a one-off or recurring basis.

Premises means the property or properties at which the Services are to be carried out, as specified at the time of booking.

Operative means any cleaner, contractor, or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Services offered by the Company include but are not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office and commercial cleaning, and other related services as agreed with the Client at the time of booking. The precise scope of work, including areas to be cleaned and any special instructions, will be agreed at or before the time of booking.

The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, unsanitary beyond normal cleaning expectations, or where the health or safety of our Operatives might reasonably be at risk.

3. Booking Process

All bookings for Services must be made directly with the Company. A booking is only considered confirmed when it has been accepted by the Company and the Client has been notified of the date, time, and estimated duration of the Service.

The Client is responsible for providing accurate information at the time of booking, including the size and condition of the Premises, access arrangements, and any specific requirements. The Company will rely on this information to estimate the time and cost of the Services. If the information provided is incomplete or inaccurate, the Company may adjust the price or duration of the booking or may decline to carry out the Services.

For certain Services, including end of tenancy or deep cleaning, the Company may request additional details of the Premises or may recommend an on-site assessment where appropriate. Any such assessment will be used solely to provide a fair and accurate quotation.

Recurring bookings are scheduled on a regular basis as agreed with the Client. The Client must notify the Company of any changes to recurring bookings, such as changes in frequency, access instructions, or scope of work, with reasonable notice.

4. Access to Premises

The Client must ensure that Operatives have safe and timely access to the Premises at the agreed time. This may include providing keys, access codes, or ensuring that someone is present to allow entry.

If the Operative is unable to gain access to the Premises at the agreed time due to circumstances within the control of the Client, the Company may charge a call-out fee or treat the booking as a late cancellation in accordance with these Terms and Conditions.

The Client is responsible for ensuring that all alarms are disarmed, or that appropriate instructions are provided to the Company in advance. The Company will not be responsible for any alarm activation caused by incorrect or incomplete instructions.

5. Client Responsibilities

The Client agrees to provide a safe working environment and to inform the Company of any health and safety risks at the Premises before the Services commence. This includes disclosure of any hazardous materials, structural issues, or other conditions that might affect the delivery of the Services.

The Client must ensure that reasonable access to water and electricity is available at the Premises during the Service. If such utilities are not available and this prevents the Operative from carrying out the agreed work, the Company may treat the booking as a late cancellation and charge accordingly.

Valuable, fragile, or delicate items should be safely stored or clearly identified to Operatives. The Client remains responsible for securing cash, jewellery, important documents, and other valuables prior to the commencement of the Services.

6. Prices and Quotations

Prices for Services will be provided to the Client prior to booking. Unless otherwise stated, prices are based on the information supplied by the Client and on the estimated time required to complete the work.

The Company reserves the right to amend a quotation if the Client has misrepresented the size, condition, or requirements of the Premises, or where additional work is requested that falls outside the originally agreed scope.

Any changes to price will be communicated to the Client as soon as reasonably practicable. The Client may accept the revised price or decline further service, in which case any relevant cancellation terms will apply.

7. Payment Terms

Payment for Services is due in accordance with the payment method and schedule agreed at the time of booking. The Company may require payment in advance, at the time of service, or within a specified period following completion of the Services.

Accepted payment methods will be specified by the Company. The Client must ensure that payment details provided are accurate and that sufficient funds are available to cover the cost of the Services.

For ongoing or recurring Services, the Company may operate a regular billing cycle. Invoices or payment confirmations will be provided as appropriate. Failure to make payment when due may result in suspension or cancellation of Services.

In the event of late payment, the Company reserves the right to charge interest and reasonable costs of recovery, in accordance with applicable law.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company reasonable notice. The specific notice period required will depend on the nature of the booking and will be communicated at the time of reservation. As a general guideline, the Company will usually require at least 24 hours notice for standard bookings and a longer notice period for larger or specialist Services.

If the Client cancels or significantly amends a booking without providing the required notice, the Company may charge a cancellation fee, which may be up to the full value of the booking, particularly where Operatives have already been dispatched or allocated.

The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, including but not limited to staff illness, extreme weather, or access issues unrelated to the Client. In such cases, the Company will seek to offer an alternative appointment at the earliest convenient time. Where a prepayment has been made and no suitable alternative can be agreed, the Company may refund the relevant amount.

9. Service Quality and Complaints

The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within a reasonable time after completion of the work.

The Client may be asked to provide details of the issue and, where appropriate, photographs or other evidence. The Company will review any complaint and, if it considers the complaint justified, may at its discretion offer a re-clean of the affected areas or another appropriate remedy.

Complaints raised more than a short time after completion of the Services may be more difficult to assess, and the Company may not be able to offer a remedy in such circumstances.

10. Liability and Limitations

The Company shall use reasonable care and skill in the provision of the Services. However, the Company is not liable for any loss, damage, cost, or expense arising from:

Pre-existing damage, wear, or defects at the Premises or to any item or surface.

Failure of the Client to provide accurate information regarding the Premises or special requirements.

Use of unsuitable cleaning products, equipment, or instructions supplied or insisted upon by the Client.

Any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions seeks to exclude or limit any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.

11. Damage and Breakages

Where accidental damage or breakage is caused by an Operative in the course of providing the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable period from completion of the Service.

The Company may request evidence of the damage, such as photographs, and may also request an opportunity to inspect the item or area concerned. Where appropriate and subject to these Terms and Conditions, the Company may arrange repair or replacement, or offer a reasonable contribution towards the cost, taking into account depreciation and fair wear and tear.

The Company will not be responsible for damage arising from inherent defects, pre-existing weakness, or the natural deterioration of items or surfaces, nor for damage to items that have not been suitably secured or that are of high value and have not been disclosed to the Company in advance.

12. Waste Handling and Environmental Regulations

The Company complies with applicable UK regulations relating to waste handling and environmental protection when providing Services. General waste generated in the course of cleaning at the Premises will usually be placed in the Clients designated waste or recycling containers, unless otherwise agreed.

The Company does not ordinarily remove waste from the Premises unless such removal forms part of an agreed Service. In circumstances where the Company agrees to remove waste, it will do so in accordance with applicable legislation, and additional charges may apply. The Client remains responsible for declaring any hazardous or regulated waste in advance.

The Client must not request or require Operatives to dispose of waste in any unlawful manner, including fly-tipping or mixing hazardous and non-hazardous waste where prohibited. The Company reserves the right to refuse any request that would contravene waste or environmental regulations.

13. Insurance

The Company maintains insurance cover that it considers appropriate for its business and the nature of the Services. Details of insurance can be provided upon reasonable request.

The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or as otherwise required by law.

14. Data Protection and Privacy

The Company may collect and process personal data about Clients for the purpose of managing bookings, delivering Services, handling payments, and dealing with queries or complaints. The Company will handle such personal data in accordance with applicable data protection legislation in the UK.

Personal data will only be used for legitimate business purposes, will be kept secure, and will not be shared with third parties except where necessary to deliver the Services, process payment, or comply with legal obligations.

15. Health and Safety

The Company is committed to maintaining high standards of health and safety for both Clients and Operatives. The Client agrees not to request Operatives to undertake any task that is unsafe or outside the agreed scope of work, including work at unprotected heights or tasks requiring specialist equipment or training that has not been arranged.

Operatives are instructed to stop work and report to the Company if they consider any aspect of the environment or requested task to be unsafe. In such cases, the Company may cancel or modify the Service and will discuss any necessary changes with the Client.

16. Variation of Terms

The Company may update or vary these Terms and Conditions from time to time to reflect changes in legal requirements, business practices, or the Services offered. The latest version will apply to any new or renewed bookings.

Where a change materially affects existing Services, the Company will endeavour to notify affected Clients in advance. Continued use of the Services after such notification will constitute acceptance of the revised Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, save that if you are a consumer living in another part of the United Kingdom, you may also bring proceedings in your local courts.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it or the exercise of any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.