Service Terms and Conditions

Welcome to these Service Terms and Conditions. This document sets out the contractual framework governing the supply of services and forms the basis of our service terms, terms of service and related service T&Cs. These terms and conditions describe the booking process, payments, cancellations, limitations of liability, waste handling obligations and the governing law that applies to the contract between the customer and the supplier. By making a booking you acknowledge that you have read, understood and accept this set of terms and conditions as the full agreement for the supply of services.

Booking Process and Reservations

The booking and reservation process begins when a customer submits a request for services. All bookings are subject to acceptance. The acceptance of a booking will be confirmed in writing (which may include electronic confirmation) and constitutes the formation of the contract. Availability is only guaranteed upon receipt of confirmation and, where required, payment of a deposit. Where multiple options are offered, the confirmed option on the acceptance notice is the service to be provided. Variations of these terms such as the service terms or terms of service apply equally to both one-off and ongoing arrangements. Customers should ensure that any special requirements or constraints are disclosed at the time of booking.

Requests for provisional holds, tentative bookings or verbal reservations are not binding unless explicitly confirmed in writing. The supplier reserves the right to refuse or cancel a booking prior to confirmation if unable to meet scheduling, resource or compliance requirements. The contract will specify the agreed date(s), scope of works, any materials to be supplied by the client, and the total charge. It is the customer's responsibility to ensure the accuracy of information provided during the booking process; errors or omissions may affect the timing and cost of services.

Payment Terms and Price

Where a deposit is required it must be paid within the timeframe specified on the confirmation. Final payment is due on the date(s) specified in the contract or upon completion of the service where no schedule is specified. Payment methods accepted will be set out in the confirmation. All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. The supplier reserves the right to withhold supply of services until cleared funds are received.

Payment obligations:

• Deposit: A non-refundable or refundable deposit as detailed in the booking confirmation.
• Balance: The remaining balance due prior to or on completion.
• Late payment: Interest and administration charges may be applied to overdue amounts at the rate set out in the contract or at a statutory rate where applicable.
• Refunds: Refunds will be processed in accordance with the cancellation provisions below and any applicable card or payment provider rules.

Cancellations, Amendments and No-Shows

Customers may request amendments or cancellations; these requests must be made in writing. The supplier will endeavour to accommodate changes where reasonably practicable. Cancellation charges may apply and the scale will be set out in the confirmation. The supplier may charge for work already completed, materials ordered, as well as reasonable costs and losses incurred as a result of the cancellation. In the event of a no-show or failure to provide access at the agreed time the supplier may treat the booking as cancelled and apply the relevant cancellation charges.

Rebooking: Where a rebooking is agreed, a new date and any associated costs will be confirmed in writing. If rebooking is necessary due to supplier inability to perform for reasons within the supplier's control, the supplier will offer reasonable options for rescheduling or provide a refund if rescheduling is not possible.

Liability, Exclusions and Limitations

The supplier's liability to the customer in respect of any loss or damage arising out of or in connection with the provision of services shall be limited to direct losses suffered and proved by the customer, up to the amount paid for the service, except where a greater liability is imposed by statute and cannot be limited. The supplier will not be liable for indirect, consequential, special, punitive or exemplary losses, including but not limited to loss of profit, loss of business, loss of revenue, or loss of reputation. Nothing in these terms and conditions shall seek to exclude or limit liability for death or personal injury caused by the supplier's negligence or any other liability which cannot lawfully be excluded.

Third Party Contractors and Subcontracting

The supplier may, at its discretion, engage third parties or subcontractors to perform all or part of the services. Where subcontractors are engaged the supplier will remain responsible for the overall performance of the contract. Customers acknowledge that certain aspects of the service may be performed by independent third parties and that those parties' own terms may apply to those aspects. The supplier will use reasonable care in selecting subcontractors but does not accept liability for the subcontractor's acts or omissions beyond what is permitted by law.

Waste Regulations and Environmental Responsibilities

Where the service involves the collection, transport, handling or disposal of waste, the customer and the supplier undertake to comply with all applicable waste and environmental obligations. This includes the classification of waste, appropriate containment, safe handling and the use of authorised facilities for disposal or recovery. Customers must disclose any hazardous or special waste types prior to service commencement. If items are subsequently identified as hazardous, the supplier reserves the right to suspend works until proper arrangements are agreed and may charge additional fees to cover lawful handling and disposal.

Customer responsibilities with respect to waste:

• Ensure waste is segregated and presented as agreed.
• Provide accurate information regarding the nature and quantity of waste.
• Permit lawful access for inspection by authorised personnel if required.

Documentation and record-keeping: the supplier will maintain records of waste transfers and disposals where required by law or good practice and will provide copies to the customer on request where such disclosure is permitted. The supplier will act in accordance with environmental obligations and will not dispose of waste in a manner contrary to statutory requirements. Liability for incorrect declarations rests with the party who supplied the information; where incorrect information results in additional costs, the responsible party will indemnify the other for reasonable expenses incurred.

Site access, safety and preparation: Customers must ensure that the site is safe and accessible for the supplier to carry out the work. This includes making available any necessary permits, clearing obstructions, and notifying the supplier of underground services or other hazards. The supplier will comply with reasonable site rules and safety procedures and may refuse to proceed where unsafe conditions exist. Any costs arising from delays caused by inadequate site preparation may be charged to the customer.

Insurance, Indemnity and Risk

It is recommended that customers maintain appropriate insurance cover for any risks not covered by the supplier, including but not limited to property damage, business interruption and third party liabilities. The supplier will maintain insurance appropriate to the nature and scale of the activities carried out. The customer shall indemnify the supplier against any claim, loss, damage or expense incurred as a result of the customer's breach of the contract, negligent act or omission, or failure to provide accurate information.

Data Handling and Records Retention: The supplier will process customer data reasonably and only for the purposes of fulfilling the contract. Records necessary for compliance with regulatory obligations, waste transfer documentation or financial accounting may be retained for a reasonable period as required by law or legitimate business needs. Personal data will not be used for marketing purposes unless explicit consent has been obtained. The supplier will take reasonable measures to protect personal data from unauthorised access or disclosure.

Governing Law, Dispute Resolution and Final Provisions

These terms of service, service terms and the contract between the parties shall be governed by and construed in accordance with the laws specified in the booking confirmation; where no specification is made, the contract shall be governed by the laws of England and Wales. Any dispute arising under or in connection with the contract shall, where possible, be resolved by negotiation in the first instance. If the parties cannot resolve the dispute amicably within a reasonable period, either party may pursue formal dispute resolution, including mediation or litigation in the courts with jurisdiction as set out in the contract.

Severability and entire agreement: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder of the contract will remain in full force and effect. These terms, together with the booking confirmation and any documents referred to therein, constitute the entire agreement between the parties relating to the supply of services and supersede all prior discussions, communications and proposals. No variation will be effective unless agreed in writing by both parties. The headings in this document are for convenience only and do not affect interpretation. By proceeding with a booking you accept and agree to be bound by these terms.